V-259909
Enterprise Voice, Video, and Messaging Policy Security Requirements Guide
Title
A Call Center or Computer Telephony Integration (CTI) system using soft clients must be segregated into a protected enclave and limit traffic traversing the boundary.
Description
<VulnDiscussion>UC soft clients may be used on a strategic LAN when associated with or part of a CTI application. Traditional computer telephony integration CTI encompasses the control of a telephone or telecommunications switch by a computer application. Interfaces have been developed to provide connection between the computer, typically a workstation, and the telephone or other terminal attached to the telephone switch, and possibly a special analog or TDM line going directly to the telephone ...
Fix Text (Documentation Requirement)
Implement a Call Center or CTI system using soft clients to be segregated into a protected enclave and limit traffic traversing the boundary.